On the train
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| Transfer trains | |
| Consideration for others | |
| Prams and luggage | |
| Animals | |
| Bikes | |
Transfer trains
Transfer trains currently only operate on the Southern and Eastern line. These are marked on the timetable as a T (for transfer) next to the departure time. There is a box on the timetable of where the transfer occurs at Otahuhu Station. If you are making a train transfer, please ask the train guard for a transfer ticket so that your ticket is valid on the connecting service. Transfer tickets must be handed in to on-board staff on the second half of the journey.
Consideration for others
For your own safety and comfort, as well as those around you, please follow the simple tips below to ensure everyone enjoys a pleasant trip.
- No eating, drinking or smoking is allowed on trains at any time.
- Please give your seat to seniors and pregnant women or anyone with special needs.
- We ask that you refrain from resting your feet on the seats.
- When listening to personal audio devices, use headphones set at a volume that ensures other passengers are not disturbed.
- Take all your belongings, including rubbish, with you.
Prams and luggage
Prams can usually be accommodated on trains. Within reason, other items can be taken on board, however space is often limited so check with the train operator, Veolia Transport, before you travel. Veolia Transport can be contacted by phone on 09 969 7777 (Monday to Friday 8.30am to 5.30pm) or email at info@veoliatransport.co.nz.
Animals
Guide dogs and guide dogs in training are allowed to be carried on trains, if under the supervision of their care-giver. Other pets are not allowed. Contact the train operator, Veolia Transport for more information by phone on 09 969 7777 (Monday to Friday 8.30am to 5.30pm) or email info@veoliatransport.co.nz.
Bikes
To take your bike on a train, you must purchase a bicycle ticket for $1. This is dependent on space and at the discretion of on-board staff. Avoid travelling at peak times when space is limited.
