How to use a rail bus
What is a rail bus?
A rail bus is a regular bus that runs from station to station around the network instead of a train. Rail buses run to a different timetable from the trains.
Why do you have rail buses?
Rail buses usually operate to enable periods of uninterrupted construction work to be carried out on the network. Sometimes they run due to technical problems that mean trains can't run safely.
ARTA is upgrading the stations and KiwiRail are substantially upgrading Auckland's rail network over the next couple of years. They often take advantage of long weekends or the quieter holiday period over Christmas and New Year when fewer people use the trains.
How do I know when a rail bus is running instead of a train?
Look out for posters on trains and at stations that advise of railbus replacements. These go up a couple of weeks in advance.
You can also check the travel update section to plan your journey or call MAXX on 09 366 6400 before you travel .
Newspapers are advised through media releases.
Where do I catch the rail bus from?
Rail buses pick passengers up from rail bus stops located as near as possible to train stations. The current rail bus stop locations can be found under the travel update section.
Rail bus stops are clearly sign posted and have signage on them to help you identify them, as well as timetable information to help you plan your journey.
What does a rail bus look like?
A regular bus and displays a 'rail bus' sign on it.
Do rail buses run to the same timetable as the train?
As rail buses travel on a different route to trains, and travel by road they operate to a different timetable to train services. Rail bus timetable information is available at the rail bus stop and at the train station (when rail bus services are operating). Timetable information is also available from this site or by calling 09 366 6400.
Some rail buses operate as an express or limited stop service between stations. On boarding a service, passengers should check with the driver or Veolia on-board staff where the bus is going, and which route it is taking.
Why are trains cancelled and how will I know?
Occasionally during times of unplanned service disruption (e.g. due to a train breakdown or a track fault), rail bus replacement services will be provided at short notice. Passengers should listen out for 'at station' announcements, and consult station information and maps.
Where do I buy a ticket and will it cost the same?
You can buy a ticket from stations where they are available, or from the Veolia staff on board. Normal train fares apply.
Are rail buses accessible to all?
The majority of rail buses are unfortunately not accessible to wheelchair users and pushchairs. Mobility scooters, bikes and large items of luggage are also unable to be carried.
